Shipping
- The Service has a delivery of 5-7 days from the date of dispatch.
- The products are generally dispatched within 48 hours of the order being received.
We currently ship/deliver for FREE at all possible, accessible, and traceable pin codes in India by the fastest available means of transport.
We are planning(near future) to ship to all countries across the world using eligible and admirable delivery services such as FedEx, DHL, etc. (except to the countries prohibited under the law by the Government of India).
Shipping charges (if any) will be calculated based on weight/volume and displayed on the parcel during packing.
Rest assured that Quality of Product will be our Priority, with or without shipping charges
Incidences of any kind not in our control may delay the delivery for which we will keep you posted as and when we are informed.
Kindly do not accept delivery if the parcel is not in reasonably good(properly packed) and decent(no signs of wear and tear) condition.
Returns!!!
GreenMate stands in full support of customer satisfaction.
GreenMate will bear the return shipping cost if the fault/issue is justifiable on our part.
GreenMate will not accept return request for exchange due to a preference for a variety,
GreenMate will not accept return request for a product that has been largely consumed
Any variant purchased from our website https://greenmate.in/ can be returned within 7 days of delivery for a full refund.
Full refund of the amount to the mode used for payment or received as payment for that specific order and product returned fully/complete.
Full refund will only be for cases like transit damage, product defect, packaging defect
We are confident that your taste buds will enjoy the variant bought from our website, however, if for some genuine reason(s) you have a need to return your preferred product, please submit the reason along with the transaction number to hello@greenmate.in . We will contact you within 48 hours to agree on the return.